Refund policy

Return & Refund Policy

TacomaStore.com

Returns We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, most items may be returned within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and uninstalled
  • Be returned in its original packaging
  • Include all original components, hardware, and documentation
  • Be in new, resellable condition

Items that show signs of installation, wear, or damage may not be eligible for return.

Restocking Fee Returns that are not due to manufacturer defect or shipping damage may be subject to a 20% restocking fee. This fee helps cover inspection, processing, and restocking costs.

Restocking fees do not apply if:

  • The item arrived damaged
  • The item is defective
  • The incorrect item was shipped

Return Shipping If a return is due to our error (incorrect, defective, or damaged item), we will cover the cost of return shipping. For all other returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

For international returns (Canada, Mexico, Australia, Costa Rica, and other countries), customers are responsible for all return shipping costs including any customs fees, duties, or import charges incurred during the return process. Duties and taxes paid at the time of delivery are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Return Authorization Before returning an item, you must first request a Return Authorization (RMA). Returns sent without authorization may be refused or returned to the sender.

To request a return, please contact us with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our support team will provide instructions for completing your return.

Non-Returnable Items The following items are generally not eligible for return:

  • Custom or made-to-order items
  • Print-on-demand products (apparel, mugs, and accessories fulfilled by our print partner) — these items are non-returnable unless they arrive defective or damaged
  • Special order products
  • Clearance or final sale items
  • Gift cards

Exchanges If you ordered the wrong item, color, or configuration, we're happy to assist with an exchange whenever possible. Many automotive parts are vehicle-specific, so we recommend confirming compatibility before ordering if you are unsure.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are issued to the original form of payment
  • Processing typically takes 3–5 business days
  • Your bank or payment provider may require additional time to post the refund

Order Cancellations Orders may be canceled before they are processed or shipped for a full refund. If an order has already shipped, it must be handled through the standard return process once delivered.

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 5 days of delivery. Please include:

  • Your order number
  • Photos of the damage or defect

We will work quickly to resolve the issue with a replacement or refund.

Vehicle Fitment Disclaimer Many automotive parts are designed for specific vehicle years, trims, and configurations. While we do our best to provide accurate compatibility information, it is the customer's responsibility to verify that a product is compatible with their vehicle before placing an order. TacomaStore.com is not responsible for parts that do not fit due to vehicle modifications, trim differences, model year variations, or incorrect information provided at checkout. If you are unsure whether a product is compatible with your vehicle, we encourage you to contact our team before ordering.

Need Help? Questions about fitment, compatibility, returns, or an existing order? Please contact our support team at https://tacomastore.com/pages/contact and we'll be happy to help.